About
An Education-Based Coaching Company
We're here for disabled veterans exploring eligibility for increased VA disability benefits and who wish to learn more about that process.
We also connect veterans with our Preferred Provider Network for medical examinations and Independent Medical Opinions (IMO) for a wide range of disability conditions.
We serve veterans *LIVE* 24/7/365 and in-community, in a “Done With You” Mastermind concept with fellow disabled veterans from around the world.
Our Team

Lisa Pupo
Director of Finance

Brian Reese
Founder

Terrell Murrell
President

Beatrice Highsmith
Executive Assistant (Chairman of the Board)

Michelle Bergman
General Counsel

Jenny Sandman
Executive Assistant (CEO)

Melodie Morairity
People Ops Admin

Chelsee Cesareo
Executive Administrative Assistant

Sandra Halioua-Schmidt
Veteran Coach

Darnell Butler
Veteran Ambassador

Jose Restrepo
Veteran Ambassador

Austin Aldridge
Talent Acquisition Manager

Steven Gowan
Technical Support Lead

Ryan Somerville
IT Systems Administrator

Suzanne McCarthy
Staff Accountant

Lee Wise
UX Developer

Adam Popour
NetSuite Administrator

Jarrett Held
IT Network Administrator

Kimberly Westbrook
Executive Administrative Assistant

Amber Norwood
Senior Training Specialist

Mike Rodriguez
Finance Operations Manager

Junior Louis
HR/IT Consultant

Lisa Bellevie
AP/AR Manager

Rachelle Seaberry
Veteran Coach

Laura Casey
Senior Customer Service Manager

Rob Nichols
Quality Control Superviosr

Lea Braganaza
Administrative Assistant

Brandon Ellison
Veteran Coach

Arlyn Acosta
Lead Executive Assistant

Ash Harmon
Veteran Coach

Christopher Harrell
Veteran Ambassador
Matthew Chaump
Recruiter

Tou Kong
Software Developer

Rhoderick Reyes
Administrative Assistant

Joanne Arnaiz
Veteran Ambassador

Jael Calia
Veteran Coach

Kimberley Grant
Veteran Coach

Julie Brion
Administrative Assistant

Robert Welch
Veteran Coach

Tim Tran
Jr. Web Developer

Zoar Perez
Accounts Receivable Specialist

Patrick Liagao
Executive Assistant

Bea Endaya
IT Support Specialist

Chris Larraga
Administrative Assistant

Natasha Ward
Veteran Coach

Carl Fontilar
Administrative Assistant

Chris Faria-Berrios
Veteran Coach

Lindsey Leimbach
Veteran Coach

Stacey Allen
Veteran Coach Manager

Zee Crain
Creative Lead

Eddie Chavarria
Veteran Coach

Che Noveno
Executive Assistant

Michael Mershon
Veteran Coach

Donald Whitton
Veteran Coach Manager

Scott Kukowski
Veteran Coach

Maria Kimberly Ann Bautista
Executive Assistant

Cathy Oliveros
Administrative Assistant

Monica De Dios
Administrative Assistant

Walter Peters
Veteran Ambassador

Jennifer McDonald
Veteran Coach

Ma Rae Jinna Sebastian
Administrative Assistant

Eric Rovelo
IT Support Specialist

Jeanette Burrell
Veteran Ambassador Supervisor

Nets Brigino
Administrative Assistant

Jordan Boyd
Veteran Coach

Dustyn Pierson
Veteran Ambassador

Mary Cortez
Administrative Assistant
Jon Land
Recruiter

Elaine Tiansay
Administrative Assistant

Eric Webb
Content Lead

Brian Coots
Veteran Coach

Jon Luna
Veteran Coach

Cza Baclao
Administrative Assistant

Ian MacFarlane
Veteran Coach

Danielle De Leon
Executive Assistant

Mitch Lockwood
Veteran Coach

Lynette Lacuen
Executive Assistant

Quinlee Roces Payla
IT Support Specialist

John Trimble
Veteran Coach Manager

Kristal Minero
Customer/Provider Support Specialist

Bernard Quinque Angel
Administrative Assistant

Gil Shuga
Veteran Coach

Jesse Martin
Veteran Coach

Eloisa Carilo
Administrative Assistant

Mark Joseph Lema Arpia
Executive Assistant

Amy Badol
Administrative Assistant

Jenna Baker
Veteran Coach

Naomi Encarnacion
Veteran Coach Manager

Kaye Anne Estrella
Administrative Assistant

Todd Steinbrecher
Veteran Coach

Caleb MacLagan
Veteran Coach Manager

Hjordi Danielson
Brand Manager

Josephine Selga
Administrative Assistant

Henry Sosa
Veteran Coach

Joey Garza
Veteran Coach

Michael Smith
Veteran Coach

Sonny De chavez
Administrative Assistant

Jaime Castro
Veteran Coach

Jason Gillard
Veteran Ambassador

Jennifer Jones
People Operations Manager

Jeffrey Rogers
Veteran Coach

Monica Tobias Madarang
Executive Assistant

Jordan Rey O'Campo
Administrative Assistant

Cheryl Cacho
Administrative Assistant

Rochelle Bonifacio
Executive Assistant

Stephen Hamblin
Veteran Coach

Aurora Budaden Cortez
Administrative Assistant

Yehlen Pagaduan
Administrative Assistant

Jeraldine Gaco
Quality Assurance Analyst

Lourdes Padillo
Administrative Assistant

Ginalyn Alcantara
Administrative Assistant

Dennis White
Veteran Ambassador Supervisor

Julie Ann Africa Torres
Administrative Assistant

TJ Cama
Veteran Coach

Juan Flores
Veteran Coach

Jenessy Williams
Social Media Specialist

Michelle Johnson
Training & Support Manager

Carla Burks
Training Specialist

Troy Heath
Veteran Ambassador

Charles Rosario
Veteran Coach

Onalea Quiboloy
Administrative Assistant

Reyna Sierra Rovelo
Website Administrator Supervisor

Glenda Cacho
Administrative Assistant

Keila Putiyon
Administrative Assistant

Chuck Daniels
Veteran Coach

Jenelyn Aytona
Executive Assistant

Mary Lanzara
Veteran Coach

Jimmie Jackson
Veteran Coach

Andrew Porter
Veteran Coach

Blithe Salcedo
Executive Assistant

Keith Oprecio-Briagas
Executive Assistant
Nicholas James Vandiver
Recruiter

Thirdy Rivera
Quality Control Supervisor

Denian Cortez Collado
Administrative Assistant

Zachery Williams
Veteran Coach

Molly Cruzen
Sales Enablement

Charles Harris
Veteran Coach

Chris Finley
Veteran Ambassador

Hannah Joy Basilio
Administrative Assistant
Dan Medlin
Recruiter

Justin Chen
Veteran Coach

Crisel Bristol
Administrative Assistant

Cassie Allen
Veteran Coach Manager

Theresa Ronas Gomez
Administrative Assistant

Jean Orimar Laurio
Administrative Assistant

Ritchel Lisondra
Administrative Assistant

John Gibson
Video Producer & Editor

Anne Gueco
Accounts Receivable Administrative Assistant

Stephanie Rohr
Video Production Coordinator

Nate Chery
Senior Demand Generation Specialist

Brandy Brabante
Administrative Assistant

Eric Briagas
Administrative Assistante

Cyril Deblois
Administrative Assistant

Anna De Luna
Administrative Assistant

Evelyn Fernandez
Administrative Assistant

Maria Formilleza
Administrative Assistant

Jenny Mijares
Veteran Ambassador

Jamaica Ocfemia
Administrative Assistant

Marieville Posugac
Administrative Assistant

Lilibeth Cambod
Administrative Assistant

Abegaile Ramel
QA Assistant

Karl Malejana
Finance Admin Assistant

Jude Pingul
Veteran Ambassador

Irish Domingcil
Administrative Assistant

Clay Huston
Content Writer

Asaad Fakhir
Digital Content Specialist

Doug Klopp
Content Writer

Brittany Kretz
People Ops Generalist

Kelly Olone
Copywriter

Ron Aguirre
Sr. Training Specialist

April Montas
Administrative Assistant

Natalie Jones
Veteran Coach

Angelica Marcelin
IT Support Specialist

Ces Garcia
IT Support Specialist

Amelia Fertitta
Executive Administrative Assistant

Vince Jan Go
QC Specialist

Vincent Cangolosi
Director of Legal and Compliance

Anthony Brown
Veteran Coach

Eric Winston
Veteran Coach

Evelyn Badillo
Veteran Coach

Jorden Smallwood
Veteran Coach

KahDejha Parker
Veteran Coach

Laura Morato
Veteran Coach

Michael Biggs
Veteran Coach

Priscilla Martinez
Veteran Coach

Timothy Rodgers
Veteran Coach

Scott Lang
Veteran Ambassador

Cecy Ragsdale
Veteran Coach

Jonathan Rios
Veteran Coach

Anthony Rink
Veteran Coach

Brian Wright
Veteran Coach

Arlene Tibbs
Veteran Coach

Josh Fleming
Veteran Coach

Cici Garza
Veteran Ambassador

Jennifer Fuston
Veteran Ambassador

Shannon Rogers
Veteran Ambassador

Theresa Jones
Veteran Ambassador

Thia Decker
Veteran Ambassador

Mike Mcmillan
Veteran Ambassador
Vision
Be the world’s most trusted educational resource for veterans navigating the VA disability claim process.
Mission
Make the VA Claim process easy through the power of community, personal coaching, and best in class education because WE CARE.
Our Why
We believe many veterans are stuck, frustrated, and underrated by the VA. Our purpose is to help veterans celebrate life change by securing the VA disability benefits they legally, morally, ethically, and medically deserve by law. We are INSIDERS!
Our How
- We make VA disability benefits EASY by providing Veterans with a suite of expert-level educational resources across our websites and in our Membership programs. YOU are NEVER alone in this fight!
- Our flagship Membership program, VA Claims Insider Elite, connects a Veteran Client with one of our expert-level Veteran Coaches (VCs) who leads/coaches you on your VA claim journey through our proprietary 8-step VA Claims Insider Elite process/resources, which is built upon our 3-part "SEM Method."
- SEM Method: Strategy + Education + Medical Evidence = VA Disability Rating You Deserve in Less Time!
Our What
We help Veterans get the VA disability rating they deserve in less time.
Our Core Values
Our Core Values define what it means to be ELITE. These Core Values apply to ALL of us at VA Claims Insider.
Empathy
Empathy is at the heart of who we are. It is the key to providing Elite-level customer service. We will listen, respect, relate, and seek understanding with each other and the veterans we serve.
Learning
Learning is both a mindset and a philosophy. We must always grow and adapt, learn and apply knowledge, be resourceful, do and be more, and constantly challenge the status quo. Nobody knows it all and there is no such thing as “good enough.”
Integrity
Integrity means doing the right thing, all the time, even if nobody’s looking. We will make mistakes, but we will never sacrifice our integrity. Without integrity, the rest of our core values don’t matter.
Teamwork
If we want to go far, we must go together. We will build-up, support, and be accountable to each other in all things. We will collaborate as a team, and the best ideas will win. The team is more important than our individual wants and needs.
Enthusiasm
Enthusiasm is the driving force behind our culture. It is the energy and passion that fuels everything we do. It is a contagious positive attitude. It is what makes our craft fun and exciting.
Our Ethos
Ethos is a Greek word meaning “character,” which is used to describe the guiding beliefs or ideals that characterize a community, nation, or ideology.
- Integrity First
- Never Quit Attitude
- Selfless Service Now and Forevermore
- Injured Not Helpless or Hopeless
- Driven to Fight and Win
- Enthusiasm to Learn More
- Responsible for My Actions
Our Creedo
Credo comes from the Latin word meaning “I believe.” But the word can be applied to any set of principles.
I am a Veteran.
I am an INSIDER.
I answered my Nation’s call.
I served my Country with honor.
I am a Veteran.
I am an INSIDER.
My mission is to fight for, and win, the VA benefits that are rightfully mine by law.
I will proceed in this mission with integrity and vulnerability.
While I may be injured, I am neither helpless nor hopeless.
I am a Veteran.
I am an INSIDER.
I am a member of an ELITE-level movement of Veterans helping Veterans around the world.
I will support and defend our movement from all enemies.
I will never quit, nor will I let fellow Insiders quit.
I will never falter, and I will not fail!
Our Prayer
INSIDERS!
Let us go forth now with an unshakeable purpose.
Help us to remain intently focused on our calling that God the Father accepts as pure and true:
To support, defend, and care for those brave men and women who shall have borne the battle.
And in this noblest pursuit, lead us not into temptation, but deliver us from all evil.
Amen!
You Served. You Deserve.
Learn how we help Veterans just like YOU get the VA Disability Rating and Compensation they deserve.