5 Reasons Why Veterans Don’t Need a Veteran Service Officer

Veteran Service Officer

Veterans, I’ll be the first to admit I love our Veteran Service Officer.

We need accredited VSOs and accredited claim agents to help you navigate the tumultious waters of the VA claim process.

But before you go hiring a VSO to help you with your VA disability claim, I think it’s important to understand how your VSO might be screwing up your VA claim.

In this post, I explain 5 Reasons Why Veterans Don’t Need a Veteran Service Officer.

1. Veteran Service Officers “file” VA disabilty claims for FREE

Free is awesome.

Everybody loves free.

But oftentimes, you get what you pay for.

Before you go searching for a Veteran Service Officer to help you with your VA disability claim, you might want to think about some things…

Fellow Veterans!

You need to understanding there is a huge difference between filing a VA disability claim and filing a “winning” VA disability claim.

Filing a VA disability claim is really easy.

You should never pay someone to help you with that, because you can do it yourself online in about two minutes or less inside eBenefits or VA.gov.

A few clicks here and a few clicks there, and boom, you just submitted your VA claim.

This is exactly what your VSO does for you.

They “submit” your VA disability claim and they have Power of Attorney to act on your behalf.

The problem here is that a VSO has no “skin-in-the-game” when they take you on as their client.

Regardless of what happens at the end, win, lose, or draw, it doesn’t affect them.

Your VSO still gets paid, and you still get screwed, regardless of the outcome.

According to our data, this is exactly why 8/10 veterans are underrated, meaning you do not currently have the VA disability rating and compensation they deserve.

Translation: This means you could be missing out on thousands of dollars of tax-free income and benefits that you should be getting each month.

2. VSOs are simply “process owners.”

When you a hire a VSO, you’re getting a person who understands the VA claim process.


Again though, this part is not hard.

In fact, it’s really easy.

Your VSO will likely ask you for a laundry list of documents, such as your full name, social security number, date of birth, your medical records, any dependent birth certificates, power of attorney, and a list of things you think you’re eligible for regarding your VA disability.

Aren’t these all things you can upload to eBenefits or VA.gov yourself?

My point here is you don’t need to hire somebody to own the VA claim process.

YOU need to own the VA claim process.

Nobody should care about your VA disability claim more than you do…

3. Veteran Service Officers are overworked, underpaid, and underappreciated

How motivated will a VSO be to go above and beyond with helping you and your VA claim when they can barely feed their own family?

Truth bomb: Many VSOs are paid at about the poverty line, have way more veterans that need help then they can possibly serve, and many of them are part-time workers stuck in non-profit cultures of low performance and unaccountability.


A few months ago I picked up the phone and called the sole VSO who services all of JBSA-Randolph in San Antonio, Texas (15,000+ people on-base).

After sending three emails and making four phone calls over a two week span, with no response, I finally drove over to his facility on-base.

I asked him if he could help me with my VA claim.

He angrily responded with “Sorry, you need to make an appointment.”

When I told him I had attempted to make an appointment seven different times, he gruffed a bit under his breath and mentioned he’d been out sick.

He then went on a rant about how he’s the only one serving all these people on base and he has no help and blah blah blah, and then proceeded to tell me he could see me in-person in two months…

I thanked him for his time, and walked out.

My fellow veterans, this is what we’re up against: VSOs who are overworked, underpaid, and underappreciated.

I don’t know about you, but how likely is this VSO to help a fellow veteran file a winning VA disability claim?

And once again, where are you going to get the medical evidence you need to prove service connection and get rated at the appropriate level under the law?

4. Veteran Service Officers lack specialized VA claims knowledge

About a year ago, we experimented with having a former accredited VSO join our team at VA Claims Insider.

The experiment lasted a total of 5 days.

No matter how much education, training, strategy, and medical consulting advice we gave him, the uptake was literally non-existant.

He couldn’t learn and apply the necessary specialized VA claims knowledge needed to help veterans set-up the right VA claim strategy and obtain the appropriate medical evidence needed to prove service connection and get rated at the appropriate level under CFR 38.

The next time you see your Veteran Service Officer, I’d like you to ask them a few questions:

  1. I’d like to file my Obstructive Sleep Apnea secondary to another service-connected disability I already have, which one should I choose and why? Click HERE to read about Sleep Apnea Secondary Conditions.
  2. I was previously denied my non-combat PTSD claim because I couldn’t prove my in-service stressor events. Do you know why this might have happened and the best strategy for me since I was just denied 6 months ago?
  3. Because of the current service-connected disabilities I suffer from, I now have daily chronic pain. I’d like to file a VA disability claim for Chronic Pain Syndrome, should I go primary or secondary, and do I need any other supporting medical evidence to help me win and service connect my claim?

If your VSO can’t answer these questions with confidence, this should be an immediate red-flag that you’re in the wrong place.

It’s kind of like hiring a nurse to do brain surgery.

The nurse has some general medical knowledge and can assist you with simple questions about your health and various medications.

In contrast, a Brain Surgeon possesses highly specialized knowledge and recent and relevant experience doing brain surgery.

Which one would you rather have doing the surgery?

While your VA claim isn’t brain surgery, it does require highly specialized VA claims knowledge as well as recent and relevant experience navigating the VA disability claim system.

It’s also critical to obtain medical evidence, such as Disability Benefit Questionaires (DBQs) and Independent Medical Opinions, also known as Medical Nexus Letters from qualified medical providers.

That’s what WE DO at VA Claims Insider.

We connect veterans with the right medical professional for DBQs and Medical Nexus Opinions in support of your VA claim.

5. VSOs are NOT trained medical professionals

This is arguably the MOST IMPORTANT one on this list.

The number one reason why VA disability claims get denied is due to a lack of medical evidence.

The number two reason is because the Rating Veteran Service Representative, also known as the RVSR, is unable to determine the Nexus, which is the logical link or connection to an in-service injury or event that led to the disability you suffer from today.

The success of your VA disability claim largely comes down to medical evidence, in the form of Disability Benefit Questionnaires (DBQs) and Medical Nexus Letters.

Only trained and certified medical professionals can provide you with the DBQs and Medical Nexus Letters needed to win, service-connect, and rate your various disabilities at the appropriate level under the law.

Think of it another way: It’s kind of like hiring a Plumber to do Electrical work in your home.

A Plumber is very good at all things plumbing related, but doesn’t know the first thing about your Electrical systems, and isn’t training and certified to sign off on things to code and in accordance with local, state, and federal law.


Very rarely do we see veterans lose their VA disability claim on a process issue or a technicality.

In nearly every situation, it comes down to a lack of medical evidence, and/or a bad C&P examiner.

Please do me a favor and share this article with fellow veterans.

We need to get the word out that veterans have the option to file their own VA disability claim online and represent themselves in the process.

Botton line is don’t let yourself get stuck with a bad VSO—you have options!

You might also like my video, “Are You My VSO?”

Click below to watch now.

WATCH: Are You My VSO?

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Hi Veterans, how would you like to learn 3 VA disability claim SECRETS from actual VA Rating Officials, aka, the people who determine your final VA rating?

Brian Reese here, USAF 100% disabled veteran, and founder of VA Claims Insider.

Part of the reason we call ourselves VA Claims “INSIDER” is because we get access to information that nobody else does…

In my brand-new 30-minute video training you’ll hear from “Actual VA Raters Who Reveal 3 VA Claim SECRETS (Learn What the VA Doesn’t Want You to Know…)”

Are you finally ready to get the VA disability rating and compensation YOU deserve?

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Dear Veteran, here’s the brutal truth about VA disability claims:

According to our data, 8/10 (80%) of veterans reading this message right now are underrated by the VA…

This means you do NOT currently have the VA disability rating and compensation YOU deserve, and you could be missing out on thousands of dollars of tax-free compensation and benefits each month.

As a fellow disabled Veteran this is shameful and I’m on a mission to change it.

Brian Reese here, Air Force service-disabled Veteran and Founder @ VA Claims Insider.

Since 2016, VA Claims Insider has helped thousands of Veterans just like you get the VA rating and compensation they deserve in less time.

If accepted into our ELITE membership program, you’ll get free up-front access and permission to use $13,119 worth of proprietary VA claim resources, including access to our network of independent medical professionals for medical examinations, disability evaluations, and credible Medical Nexus Letters, which could help you get a HIGHER VA rating in LESS time.

It’s FREE to get started, so click “Go Elite Now” below to complete our 3-step intake process.

STEP #1: Complete Basic Information
STEP #2: Sign Members Agreement
STEP #3: Join the Mastermind Group

If you’re stuck, frustrated, underrated, and currently rated between 0%-90%, VA Claims Insider Elite is for you!

Click “Go Elite Now” below to get started today and a member of our team will be in touch within minutes.

*Website Disclaimer*

VA Claims Insider, LLC is NOT an accredited agent, VSO, attorney, or entity recognized by the Department of Veterans Affairs (VA) and is not affiliated with the VA in any way. VA Claims Insider, LLC does NOT assist veterans with the preparation, presentation, and prosecution of VA disability claims for VA benefits. Veterans shall prepare and file their own claim or work with an accredited representative, many of which offer services for FREE. Veterans may search for and appoint an accredited VSO by clicking HERE. Veterans may also search and find Accredited Attorneys and Claims Agents by clicking HERE. By using this website or VA Claims Insider, LLC’s Mastery or Elite program, you acknowledge that there are completely FREE services available to assist veterans with VA disability claims for VA benefits. Veterans always have the option to utilize the free services provided by entities such as National Service Organizations (e.g., DAV, VFW, AMVETS, American Legion, among many others), Service Organizations, State Sponsored Veteran Service Officers, and/or the paid services of VA accredited agents or attorneys. Utilization of VA Claims Insider, LLC’s website or services is NOT required to submit a claim for VA disability benefits, and you may achieve a positive VA disability claim outcome with these other free or paid organizations. Information listed on this website, including but not limited to, success percentages, disability rating increases, and processing timelines are averages and not specific to any one claim. VA Claims Insider, LLC MAKES NO GUARANTEE OF RESULTS BY USING THIS WEBSITE OR OUR SERVICES, AND YOUR INDIVIDUAL RESULTS MAY VARY. Under no circumstances does VA Claims Insider, LLC, provide medical or legal advice. This website is solely for marketing purposes and contains no medical or legal advice. The VA Claims Insider® name and logo are registered trademarks of VA Claims Insider, LLC.