About
An Education-Based Coaching/Consulting Company
We're here for disabled veterans exploring eligibility for increased VA disability benefits and who wish to learn more about that process.
We also connect veterans with our Preferred Provider Network for medical examinations and Independent Medical Opinions (IMO) for a wide range of disability conditions.
We serve veterans *LIVE* 24/7/365 and in-community, in a “Done With You” Mastermind concept with fellow disabled veterans from around the world.
Our Team
Lisa Pupo
Director of Finance
Brian Reese
Founder
Terrell Murrell
President
Beatrice Highsmith
Executive Assistant (Chairman of the Board)
Michelle Bergman
General Counsel
Jenny Sandman
Executive Assistant (CEO)
Melodie Morairity
People Ops Admin
Chelsee Cesareo
Executive Administrative Assistant
Sandra Halioua-Schmidt
Veteran Coach
Darnell Butler
Veteran Ambassador
Jose Restrepo
Veteran Ambassador
Austin Aldridge
Talent Acquisition Manager
Shanna Raper
IT Manager
Steven Gowan
Technical Support Lead
Ryan Somerville
IT Systems Administrator
Suzanne McCarthy
Staff Accountant
Lee Wise
UX Developer
Adam Popour
NetSuite Administrator
Jarrett Held
IT Network Administrator
Kimberly Westbrook
Executive Administrative Assistant
Murugan Mahesan
Business Intelligence Manager
Amanda Oldmixon
Finance Administrative Assistant
Amber Norwood
Senior Training Specialist
Mike Rodriguez
Finance Operations Manager
Junior Louis
HR/IT Consultant
Lisa Bellevie
AP/AR Manager
Rachelle Seaberry
Veteran Coach
Laura Casey
Senior Customer Service Manager
Rob Nichols
Quality Control Superviosr
Lea Braganaza
Administrative Assistant
Brandon Ellison
Veteran Coach
Arlyn Acosta
Lead Executive Assistant
Ash Harmon
Veteran Coach
Christopher Harrell
Veteran Ambassador
Matthew Chaump
Recruiter
Scott Merritt
VP of Marketing
Tou Kong
Software Developer
Rhoderick Reyes
Administrative Assistant
Derrick Narmour
Veteran Ambassador
Joanne Arnaiz
Administrative Assistant
Jael Calia
Veteran Coach
Kimberley Grant
Veteran Coach
Julie Brion
Administrative Assistant
Brian Hornaday
Veteran Coach
Robert Welch
Veteran Coach
Tim Tran
Jr. Web Developer
Zoar Perez
Accounts Receivable Specialist
Patrick Liagao
Executive Assistant
Bea Endaya
IT Support Specialist
Chris Larraga
Administrative Assistant
Natasha Ward
Veteran Coach
Carl Fontilar
Administrative Assistant
Chris Faria-Berrios
Veteran Coach
Lindsey Leimbach
Veteran Coach
Stacey Allen
Veteran Coach Manager
Zee Crain
Creative Lead
Eddie Chavarria
Veteran Coach
Che Noveno
Executive Assistant
Michael Mershon
Veteran Coach
Donald Whitton
Veteran Coach Manager
Scott Kukowski
Veteran Coach
Maria Kimberly Ann Bautista
Executive Assistant
Cathy Oliveros
Administrative Assistant
Monica De Dios
Administrative Assistant
Walter Peters
Veteran Ambassador
Jennifer McDonald
Veteran Coach
Ma Rae Jinna Sebastian
Administrative Assistant
Eric Rovelo
IT Support Specialist
Jeanette Burrell
Veteran Ambassador Supervisor
Nets Brigino
Administrative Assistant
Jordan Boyd
Veteran Coach
Dustyn Pierson
Veteran Ambassador
Mary Cortez
Administrative Assistant
Jon Land
Recruiter
Elaine Tiansay
Administrative Assistant
Eric Webb
Content Lead
Brian Coots
Veteran Coach
Jon Luna
Veteran Coach
Cza Baclao
Administrative Assistant
Ian MacFarlane
Veteran Coach
Danielle De Leon
Executive Assistant
Mitch Lockwood
Veteran Coach
Lynette Lacuen
Executive Assistant
Quinlee Roces Payla
IT Support Specialist
John Trimble
Veteran Coach Manager
Kristal Minero
Customer/Provider Support Specialist
Bernard Quinque Angel
Administrative Assistant
Gil Shuga
Veteran Coach
Jesse Martin
Veteran Coach
Eloisa Carilo
Administrative Assistant
Mark Joseph Lema Arpia
Executive Assistant
Amy Badol
Administrative Assistant
Jenna Baker
Veteran Ambassador
Naomi Encarnacion
Veteran Coach
Kaye Anne Estrella
Administrative Assistant
Todd Steinbrecher
Veteran Coach
Caleb MacLagan
Veteran Coach Manager
Hjordi Danielson
Brand Manager
Josephine Selga
Administrative Assistant
Henry Sosa
Veteran Coach
Joey Garza
Veteran Coach
Michael Smith
Veteran Coach
Sonny De chavez
Administrative Assistant
Shelly Allen
Veteran Ambassador
Jaime Castro
Veteran Coach
Patrick Coyle
Veteran Ambassador Manager
Jason Gillard
Veteran Ambassador
Jennifer Jones
People Operations Manager
Jeffrey Rogers
Veteran Coach
Monica Tobias Madarang
Executive Assistant
Jordan Rey O'Campo
Administrative Assistant
Cheryl Cacho
Administrative Assistant
Rochelle Bonifacio
Executive Assistant
Stephen Hamblin
Veteran Coach
Aurora Budaden Cortez
Administrative Assistant
Yehlen Pagaduan
Administrative Assistant
Jeraldine Gaco
Quality Assurance Analyst
Lourdes Padillo
Administrative Assistant
Ginalyn Alcantara
Administrative Assistant
Dennis White
Veteran Ambassador Supervisor
Julie Ann Africa Torres
Administrative Assistant
TJ Cama
Veteran Coach
Juan Flores
Veteran Coach
Jenessy Williams
Social Media Specialist
Michelle Johnson
Training & Support Manager
Carla Burks
Training Specialist
Troy Heath
Veteran Ambassador
Charles Rosario
Veteran Coach
Onalea Quiboloy
Administrative Assistant
Reyna Sierra Rovelo
Website Administrator Supervisor
Glenda Cacho
Administrative Assistant
Keila Putiyon
Administrative Assistant
Chuck Daniels
Veteran Coach
Jenelyn Aytona
Executive Assistant
Mary Lanzara
Veteran Coach
Jimmie Jackson
Veteran Coach
Darrell McDonald
Veteran Coach
Andrew Porter
Veteran Coach
Blithe Salcedo
Executive Assistant
Keith Oprecio-Briagas
Executive Assistant
Nicholas James Vandiver
Recruiter
Thirdy Rivera
Quality Control Supervisor
Denian Cortez Collado
Administrative Assistant
Zachery Williams
Veteran Coach
Molly Cruzen
Veteran Coach
Charles Harris
Veteran Coach
Chris Finley
Veteran Ambassador
Hannah Joy Basilio
Administrative Assistant
Dan Medlin
Recruiter
Justin Chen
Veteran Coach
Crisel Bristol
Administrative Assistant
Cassie Allen
Veteran Coach
Theresa Ronas Gomez
Administrative Assistant
Jean Orimar Laurio
Administrative Assistant
Ritchel Lisondra
Administrative Assistant
John Gibson
Video Producer & Editor
Anne Gueco
Accounts Receivable Administrative Assistant
Stephanie Rohr
Video Production Coordinator
Nate Chery
Senior Demand Generation Specialist
Brandy Brabante
Administrative Assistant
Eric Briagas
Administrative Assistante
Cyril Deblois
Administrative Assistant
Anna De Luna
Administrative Assistant
Evelyn Fernandez
Administrative Assistant
Maria Formilleza
Administrative Assistant
Jenny Mijares
Administrative Assistant
Jamaica Ocfemia
Administrative Assistant
Marieville Posugac
Administrative Assistant
Lilibeth Cambod
Administrative Assistant
Abegaile Ramel
QA Assistant
Karl Malejana
Finance Admin Assistant
Jude Pingul
Administrative Assistant
Irish Domingcil
Administrative Assistant
Clay Huston
Content Writer
Asaad Fakhir
Digital Content Specialist
Doug Klopp
Content Writer
Brittany Kretz
People Ops Generalist
Kelly Olone
Copywriter
Ron Aguirre
Sr. Training Specialist
April Montas
Administrative Assistant
Natalie Jones
Veteran Coach
Angelica Marcelin
IT Support Specialist
Ces Garcia
IT Support Specialist
Amelia Fertitta
Executive Administrative Assistant
Vince Jan Go
QC Specialist
Vincent Cangolosi
Director of Legal and Compliance
Vision
Be the world’s most trusted educational resource for veterans navigating the VA disability claim process.
Mission
Make the VA Claim process easy through the power of community, personal coaching, and best in class education because WE CARE.
Our Why
We believe many veterans are stuck, frustrated, and underrated by the VA. Our purpose is to help veterans celebrate life change by securing the VA disability benefits they legally, morally, ethically, and medically deserve by law. We are INSIDERS!
Our How
- We make VA disability benefits EASY by providing Veterans with a suite of expert-level educational resources across our websites and in our Membership programs. YOU are NEVER alone in this fight!
- Our flagship Membership program, VA Claims Insider Elite, connects a Veteran Client with one of our expert-level Veteran Coaches (VCs) who leads/coaches you on your VA claim journey through our proprietary 8-step VA Claims Insider Elite process/resources, which is built upon our 3-part "SEM Method."
- SEM Method: Strategy + Education + Medical Evidence = VA Disability Rating You Deserve in Less Time!
Our What
We help Veterans get the VA disability rating they deserve in less time.
Our Core Values
Our Core Values define what it means to be ELITE. These Core Values apply to ALL of us at VA Claims Insider.
Empathy
Empathy is at the heart of who we are. It is the key to providing Elite-level customer service. We will listen, respect, relate, and seek understanding with each other and the veterans we serve.
Learning
Learning is both a mindset and a philosophy. We must always grow and adapt, learn and apply knowledge, be resourceful, do and be more, and constantly challenge the status quo. Nobody knows it all and there is no such thing as “good enough.”
Integrity
Integrity means doing the right thing, all the time, even if nobody’s looking. We will make mistakes, but we will never sacrifice our integrity. Without integrity, the rest of our core values don’t matter.
Teamwork
If we want to go far, we must go together. We will build-up, support, and be accountable to each other in all things. We will collaborate as a team, and the best ideas will win. The team is more important than our individual wants and needs.
Enthusiasm
Enthusiasm is the driving force behind our culture. It is the energy and passion that fuels everything we do. It is a contagious positive attitude. It is what makes our craft fun and exciting.
Our Ethos
Ethos is a Greek word meaning “character,” which is used to describe the guiding beliefs or ideals that characterize a community, nation, or ideology.
- Integrity First
- Never Quit Attitude
- Selfless Service Now and Forevermore
- Injured Not Helpless or Hopeless
- Driven to Fight and Win
- Enthusiasm to Learn More
- Responsible for My Actions
Our Creedo
Credo comes from the Latin word meaning “I believe.” But the word can be applied to any set of principles.
I am a Veteran.
I am an INSIDER.
I answered my Nation’s call.
I served my Country with honor.
I am a Veteran.
I am an INSIDER.
My mission is to fight for, and win, the VA benefits that are rightfully mine by law.
I will proceed in this mission with integrity and vulnerability.
While I may be injured, I am neither helpless nor hopeless.
I am a Veteran.
I am an INSIDER.
I am a member of an ELITE-level movement of Veterans helping Veterans around the world.
I will support and defend our movement from all enemies.
I will never quit, nor will I let fellow Insiders quit.
I will never falter, and I will not fail!
Our Prayer
INSIDERS!
Let us go forth now with an unshakeable purpose.
Help us to remain intently focused on our calling that God the Father accepts as pure and true:
To support, defend, and care for those brave men and women who shall have borne the battle.
And in this noblest pursuit, lead us not into temptation, but deliver us from all evil.
Amen!
You Served. You Deserve.
Learn how we help Veterans just like YOU get the VA Disability Rating and Compensation they deserve.